PP
Peter P
1 reviews | Active since Feb 2016
30 Dec 2020, 09:06
Standard bank conflicting information
We have a new home loan account. We are trying to link a access bond. We have now spoken to 4 consultant and every person has different stories. A lot of apologies without any solutions. For an international company this is not very professional.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Dec 2020, 13:18Hello Peter
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply30 Dec 2020, 13:18
Official
Hello Peter
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
04 Jan 2021, 09:32Good day Peter,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply04 Jan 2021, 09:32
Official
Good day Peter,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
PP
Peter P's updateReviewer Update
04 Jan 2021, 10:17Good morning
I trust you are well
Thank you for responding to my frustration
I am happy to say that we managed to activate the access bond
The reason why I got so frustrated is that now gone through the process I know that if I received all the requirements and was provided with all option, I could have saved a couple of days interest. A couple of days interest X 30 years makes a big difference
We'll all is good now, I transferred the funds I wanted to
Thank you again and have a great day
Kind regards
Peter Pienaar
Service recovery world class, thank you
I trust you are well
Thank you for responding to my frustration
I am happy to say that we managed to activate the access bond
The reason why I got so frustrated is that now gone through the process I know that if I received all the requirements and was provided with all option, I could have saved a couple of days interest. A couple of days interest X 30 years makes a big difference
We'll all is good now, I transferred the funds I wanted to
Thank you again and have a great day
Kind regards
Peter Pienaar
Service recovery world class, thank you
PP
Peter P's update04 Jan 2021, 10:17
Reviewer Update
Good morning
I trust you are well
Thank you for responding to my frustration
I am happy to say that we managed to activate the access bond
The reason why I got so frustrated is that now gone through the process I know that if I received all the requirements and was provided with all option, I could have saved a couple of days interest. A couple of days interest X 30 years makes a big difference
We'll all is good now, I transferred the funds I wanted to
Thank you again and have a great day
Kind regards
Peter Pienaar
Service recovery world class, thank you
I trust you are well
Thank you for responding to my frustration
I am happy to say that we managed to activate the access bond
The reason why I got so frustrated is that now gone through the process I know that if I received all the requirements and was provided with all option, I could have saved a couple of days interest. A couple of days interest X 30 years makes a big difference
We'll all is good now, I transferred the funds I wanted to
Thank you again and have a great day
Kind regards
Peter Pienaar
Service recovery world class, thank you