Standard Bank confirms wrong info

Been struggling with standard bank almost 2 months now where my account was hacked and I went to the bank branch to sort out my problem. Where I was assisted by a consultant at the branch and was told that I need to wait for my new card to be shipped I also received a temporary replacement card for my account after a week or so I received a message saying that my new card arrived went to the bank and they couldn't link my new card with my account so I was advised that they need to work on my account because of the ***** unblock the new card so that they can link it to my account I was waiting for someone time then went back to the bank and they said I'll receive a call from the ***** department to confirm my details and then link my new card to my account after some days I never received the call and had to call lost or ****** department and explain my situation only to be transferred to the ***** department spoke to a consultant that said mam I'm leaving at 17:00 but my system is offline I'll call you before I leave the office. Call never received. The I phoned the lost and ****** department again only to explain my situation again and then I was transferred again to the ***** department where a consultant was willing to assist me after holding on for a while consultant verified and confirmed that my problem is solved and my new bank card is linked with my account. But because I am not using my account that much because off unemployment I never really went back to check if all was good. But know recently I have people that is helping me out with some money I discovered that my account and card is still not working still blocked I just feel it's very bad service from standard Bank by confirming everything is sorted only to find that it is not resolved