Standard bank ******* conduct.

I am lodging a formal complaint against Standard Bank Vehicle and Asset Finance for an outright, ******** breach of the National Credit Act (NCA) and shocking customer service regarding Account No: ***.

On 17 August 2026, I submitted a legally compliant, written 90-day notice to settle my vehicle loan on 17 November 2026. On 19 August 2026, the ZA Voice Branch Easy VAF Team sent me a written email officially declining my notice. Their explicit reason? Management refused approval because a 90-day settlement "results in a loss" for Standard Bank.

Under Section 125 of the NCA, a bank cannot reject a consumer’s statutory right to give notice just because they want to protect their profit margins and force 90 days of penalty interest out of the consumer. Adding to this ******* conduct, the VAF team grossly misdirected me in writing, stating I needed "final approval from a branch manager." I drove an 80km round trip and queued for two hours, only for the branch to confirm the VAF team's complete incompetence—branches have zero authority over VAF accounts. I sent a formal escalation email to Senior Management exposing this disaster. Standard Bank completely ignored my escalation for a full week. It was only after this total silence that I officially logged disputes against them with both the National Financial Ombud Scheme (NFO) and the National Credit Regulator (NCR), including the email where Standard Bank admits to breaking the law for profit.

I demand an executive manager contact me immediately to confirm my 90-day notice is backdated to 17 August 2026, and that a penalty-free settlement quote will be issued for 17 November 2026.