Standard bank condones ********** transactions?

It has been quite a few months now that I am billed for "Statement Costs" while receiving my statements via email as requested. I have received my statements via email for years without being billed but it has changed now. Writing to Standard Bank on numerous occassions has reaped no results. Speaking to the call centers who promised to rectify has been fruitless. After every inquiry, the amount charged is reversed but come next month, it appears again. If we as customers do not complain, Standard Bank pockets millions from their customers which equates with the ***** happening in our country which is now becoming standard practice. Banking with Standard Bank for over forty years means absolutely nothing and being a high profile customer, you are treated the same as everyone else. Even their ***** section pays no heed to your complaint and hoping the ombudsman will assist with this problem...