MN
Malcolm N
1 reviews | Active since Dec 2016
10 Nov 2020, 08:05
Standard Bank condones ********** communication
Joseph Witticker from the Complaints Resolution Centre / Service Recovery Unit at Standard Bank has been ignoring my e-mails for weeks now. This is related to ********** changes to e-mails sent to Standard Bank which clearly Standard Bank does not take seriously.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Nov 2020, 05:02Dear Malcolm Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's reply11 Nov 2020, 05:02
Official
Dear Malcolm Naidoo
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's replyOfficial
11 Nov 2020, 15:40Hello Malcolm Naidoo
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply11 Nov 2020, 15:40
Official
Hello Malcolm Naidoo
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and responded to.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
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***
MN
Malcolm N's updateReviewer Update
11 Nov 2020, 15:51The matter was not satisfactorily dealt with as the concerns raised were not addressed. E-mail communication was altered by Standard Bank and Joseph advised it was in order. In essence Standard Bank condones ***** within their organisation.
MN
Malcolm N's update11 Nov 2020, 15:51
Reviewer Update
The matter was not satisfactorily dealt with as the concerns raised were not addressed. E-mail communication was altered by Standard Bank and Joseph advised it was in order. In essence Standard Bank condones ***** within their organisation.