1 reviews | Active since Oct 2017
Standard Bank - compliants procedure ignored
About a month ago I logged a query with the Ucount service desk. I followed this up a week later. At no point have I been contacted to attempt to address my issue. Ref: **********
Two weeks after the initial call I followed Standard Bank's published complaints procedure and called the complaints resolution center. Ten days after that call and I have not received any contact. According to the procedure the query should be resolved within 8 days. Ref: ********** 551
I have in all instances confirmed that my cell number and email address is available to the consultant I dealt with.
This isn't bad service, there just is no service.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***