1 reviews | Active since Nov 2021
STANDARD BANK - COMPLETELY USELESS!!
I wrote a month or two or 3 ago about my bank refusing to send me my monthly credit card statement. They subsequent send it to me. Two months have gone by without them sending me my statements again. It is as if I have been removed from their books for monthly card statements! I wrote again on 20th April asking for my statement and received a reply which stated, inter alia, "MAKING SURE THAT YOU RECEIVE QUICK AND EASY FEEDBACK IS WHAT MAKES US TICK(sic) OUR TEAM IS ALREADY WORKING HARDTO GET YOU THE HELP OR INFORMATION THAT YOU NEED, SO YOU'LL HEAR FROM US IN 48 HOURS (sic)
Needless to say I have not heard from them! I wonder whether an actual human answers these complaints or are the letters computer generated and then sent to the recycle bin?
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
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