Standard Bank complete mess, no service!

I am writing this review because this is the only platform I can think of that will hopefully reach individuals that can actually assist and rectify a problem that is getting worse by the day.

As a client of Standard Bank for the last 35 plus years I am now considering moving to new bank. By telephone banking app has been changed by the bank, to a different account number and by beneficiary accounts missing. The cards that I had which were linked, bo longer are. Phoning the help line and waiting 45 minutes for someone to return your call, and telling you there is nothing they can do is unacceptable. I was told I had a private banker...whom I have never met or even new about. I was given their details. The muber are both incorrect. I will have to go into the bank now to sort their mess out. Which I regret, as when I was last there, at one of the biggest branches, Eastgate, I had to wait 45 minutes for assistance. ( and this was mid month....hate to think what month end is like). I was also told by the helpline that the bank is moving over to a new system and cannot send me the contact details of my banker by sms or email. Details received telephonically. As a bank that has the highest bank charges in the country, I am ready to give up. What am I actually paying for? As your slogan says.....It can be......destructive!