Standard Bank - complete lack service

I have finally resorted to use this platform as for the past 3 months I have been unable to receive any assistance with a small issue and listening to irritating music while I'm put on hold. To me it's a simple issue. I have been with Std Bank since '74, had ups and downs like anybody with any bank. I have a few accounts, current, credit , bond and a trust account. For the past 3 months I have been unable to obtain any info required by SARS for the trust. Tried my relationship managers, private bankers, business bankers and corporate bankers. All blaming each other with absolutely no resolution or basic feedback. Nobody is allowed to give me contact details of a superior , I'm told that my issue has been elevated. I have their app but for some unknown reason my Trust account is no longer available on the app. The lack of any feedback and communication between all their divisions is staggering. And I'm lucky , imagine if I didnt have a personal banker, relationship manager and all those important things. So it's of to the opposition, took me 10 minutes to open an account , get a credit card.