Standard Bank complete lack of service across the board

What has happened to STD Bank??? Over the last two years the service of Std Bank has gone from mediocre to non-existent. From their ridiculous attempts at getting customers tt try to talk to there telephonic Help Bot to trying to get a simple email from them, it has turned into a 2 hour (at least, if you even achieve what you need) comedy of errors!

I dare someone to try get anything from Std bank help line without talking to at minimum 3 people (at least 18 minute wait for each one) I have done this everyday for a week, I am not exaggerating here,, and still haven't got any further with any of my current requests or needs! Online banking, has been down a lot recently, seems Std Bank feel its ok to change things here and seemingly (No-one at Std Bank can tell me why) unlink accounts or profile settings without letting the owner know!! Home Loan department - trying to get information out of this department is near impossible, at present I have sent emails, phoned, begged and - crickets for over a month now. As I write this, I am now on hold for over 1 hour 13 minutes and going waiting for my fourth representative as no-one knows who I need to speak to it seems to link my account again after it miraculously unlinked between last week and today!!!!

I know choosing a bank is really choosing who is going to ***** you over but surely this cannot be the norm that we have to put up with. I have noticed a lot of social media complaints recently about Std Bank in particular so Im wondering what has changed over the last few years for their service to get as bad as it has?

None got any experience with Discovery Bank?