Standard Bank Complaints Resolution Centre is ineffective

After several Weeks and hundreds of phone calls and several promises from Mr Mahlanga at the Complaints Resolution Centre we still have not managed to obtain our car documents. We have logged complaint after complaint on Hello Peter, we then have Standard Bank contacting us and promising to deliver our docs. No such luck. Do not meet deadlines. Do not return call on times promised. Be warned! Worst bank we have ever dealt with. Our account fully paid up, we have received 2 confirmation letters to this effect from Vehicle and Asset division but we cannot obtain documents. Will be contacting Banking Ombudsman today to lay official complaint.