Standard Bank complaints department are disgusting

24hrs wait to get geyser fixed and Standard Bank after many many calls have still not sorted out a plumber. They either put the phone down or cut me off or get through to a different consultant every time and have to start telling everything all over again then get told will call back and never do. Had no water for two days. The first plumber after asking us to be home never pitched or called after many calls to Lorens plumbing. Disgusting service. Then I called to cancel 20 hrs later and suddenly he arrived and I sent him away. Why would I deal with that treatment? I then called Standard Bank again(6 times) and was told by numerous consultants they would organise a plumber to call immediately and I am still waiting 4 hrs later. I spoke to Dipale and Sherry and still waiting. I called for a manger twice to be cut off and once the consultant put the phone down on me. As until now I still have had no response and waiting to speak to a manager who is always busy it seems. ...They suck to say the least. Why pay household insurance and when a geyser bursts you get ignored. Absa came with 2 hrs to sort it out with another house we own. So I wait...