Standard Bank complaint

I called Standard Bank Customer Care on the 23rd of February, 7th of March and today, 25th of March, for which I have reference numbers. My query is I cannot access statements or transactions for my credit card, on the 7th of March call I was told that there is a technical problem with secondary cards which they are working on, this was confirmed when I called today again. I am extremely frustrated and honestly cannot understand why this problem has not been sorted out for 3 months!!!! Each time I called the operator wanted to transfer me to another division, today I was told I would be transferred to digital or complaints, which I refused, and stated that she should find out exactly what is going on, in whichever division was necessary, and call me back with a solution, I was put on hold again, then suddenly Sphiso is explaining there is a technical problem etc etc and I must register my husband, who is the main card holder, on internet banking, I was irate and explained that why should Standard Bank's lack of technical skills be my problem and I must sort it out instead of the bank, this is shocking service or lack thereof!! I have been a customer for over 40 years but clearly this means nothing.