Standard Bank complaint

After nearly 3 weeks on waiting for my cheque card I get told from a Caroline @ standard bank that they need to order a new card *** after all it was STD Bank ATM that swallowed my Card. My Internet banking gets blocked and still 3 weeks without a card

STD BANK SERVICE LEVEL IS SHOCKINg EVEN THE BRANCHES ARE CLOSED.

MY EMAIL IS *** and cell# *** and landline between 07h30 - 15h***78