Standard bank complaint

I was a standard bank staff member for twenty seven years and a standard bank pensioner for the past ten years . And have qualified for staff rates all the time but all of a sudden the interest rate on both my current account and credit card has been inflated. High bank charges and debit orders charged at R18 per debit order . For the past five months standard bank has exacerbated my existing condition, I had a nervous ,breakdown and suffer from severe depression and panic attacks I feel hopeless and helpless after endless calls to the call center and resolution sector. I even wrote your CE Mr. Sim Tshabalala in November hoping that he would hand it to a responsible person who knows their job and takes pride in what they do . Not a single person kept any promises of fixing my accounts so obviously they've lost my trust .Your staff literally brought me to tears The last person I spoke to in the resolution sector named Johanna called me on the 8/01/2021 to say that my credit card account has been sorted out and my current account has been sent to management to approve the rates !! really ? after 37 years if it was changed in the interim I wasn't notified . One of my neighbors took to twitter Somebody did come back to her BUT to this day Not ONE BODY contacted me . I even phoned 702 radio to remind the public to study their statements . I can give you all the names and dates of staff that I spoke to , but I guess it wont matter at the end of the day

Sir /Madam did you Standard Bank have to choose the lockdown to do this to me ? For heavens sake I beg of you to to take some serious action action action and get this sorted out IF not I will be forced to resort to other avenues