Standard Bank complaint about a compliment

Trying to get hold of the branch manager of Standard Bank - Westgate is like trying to see the Loch Ness monster. Phoned both *** and *** and asked to speak to the branch manager as I wanted to compliment a member of staff at the bank. Both times, after the consultant had put me through on the internal tie line, the phone just rang and rang. This is totally unacceptable. Standard Bank boasted about their revenue per employee has gone up by a significant amount after closing 91 (ninety one) branches. Have they measured how much the customer satisfaction has dropped.