NM
Ntombi M
1 reviews | Active since Aug 2024
06 Sept 2024, 08:56
Standard bank complaint
Good day
It is day 26 today and my account was blocked and money was reversed without any communication. I am now back in the country as I have stated in my previous email.The banker that said she'll call me today is on leave(as per automated email recieved).May you please assign someone to call me and give feed back.I need my account to be unblocked and money as I have bills to pay and people.The situation is bad.
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
06 Sept 2024, 09:06Good day Ntombi.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2024, 09:06
Official
Good day Ntombi.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 10:03Please do keep to your word of calling me today to provide feedback from the investigators.O really cannot take it anymore,its been stressful and depressing.Its the weekend and my second montb of not patib rental I cannot stress enough how urgent this is.You have been saying the matter is receiving attention for the past 26 days.
NM
Ntombi M's update06 Sept 2024, 10:03
Reviewer Update
Please do keep to your word of calling me today to provide feedback from the investigators.O really cannot take it anymore,its been stressful and depressing.Its the weekend and my second montb of not patib rental I cannot stress enough how urgent this is.You have been saying the matter is receiving attention for the past 26 days.
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 11:32I have no idea what games are being played here,I just spoke to someone and said they are escalating my issue,you said on your email that you will call me today to give me feedback from the investigators.I am really tired of this back and fourth,everyday I have to fight.Im really not in the right emotional state to deal with this again.Again im going to ask,can you pleae give me my money unblock my account.I am on the verge of losing my place and all you can te me is you are escalating it.What more do I have to do for you guys to give me my money and account????????
NM
Ntombi M's update06 Sept 2024, 11:32
Reviewer Update
I have no idea what games are being played here,I just spoke to someone and said they are escalating my issue,you said on your email that you will call me today to give me feedback from the investigators.I am really tired of this back and fourth,everyday I have to fight.Im really not in the right emotional state to deal with this again.Again im going to ask,can you pleae give me my money unblock my account.I am on the verge of losing my place and all you can te me is you are escalating it.What more do I have to do for you guys to give me my money and account????????
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 11:38I've sent emails to let you know I am back like we are agreed,no response,no call.Only when I called only to be told the same thing I've been told for the past 26 days,this is really not fair and the service is revolting.Do you have an idea of what I'm currently going through currently? I honestly expected much more frok you guys.This is not how you treat customers.We are dealing with a sensitive issue here,money! I've got payments to make
NM
Ntombi M's update06 Sept 2024, 11:38
Reviewer Update
I've sent emails to let you know I am back like we are agreed,no response,no call.Only when I called only to be told the same thing I've been told for the past 26 days,this is really not fair and the service is revolting.Do you have an idea of what I'm currently going through currently? I honestly expected much more frok you guys.This is not how you treat customers.We are dealing with a sensitive issue here,money! I've got payments to make
Standard Bank's replyOfficial
06 Sept 2024, 12:21Good day Ntombi.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Sept 2024, 12:21
Official
Good day Ntombi.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 12:31You cannotbe telling me this where as you guys said you will call ne back today with feedback.*****ba Tambuka said she will call me back with feedback today.She left 4 voicenotes saying shes has ny feedback.What is sooo difficult in giving me a call like you said you would! Dealing with you guys is sooooo frustratin.
NM
Ntombi M's update06 Sept 2024, 12:31
Reviewer Update
You cannotbe telling me this where as you guys said you will call ne back today with feedback.*****ba Tambuka said she will call me back with feedback today.She left 4 voicenotes saying shes has ny feedback.What is sooo difficult in giving me a call like you said you would! Dealing with you guys is sooooo frustratin.
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 12:34I have bo idea what to say anymore,because this is getting out of hand and im really losing my patience.
NM
Ntombi M's update06 Sept 2024, 12:34
Reviewer Update
I have bo idea what to say anymore,because this is getting out of hand and im really losing my patience.
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 13:17No calls,no emails
NM
Ntombi M's update06 Sept 2024, 13:17
Reviewer Update
No calls,no emails
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 14:19Will patiently wait.
Thank you
Thank you
NM
Ntombi M's update06 Sept 2024, 14:19
Reviewer Update
Will patiently wait.
Thank you
Thank you
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 14:41Thank you,I have spoken to Nadia and have sent her all the documents she required.
NM
Ntombi M's update06 Sept 2024, 14:41
Reviewer Update
Thank you,I have spoken to Nadia and have sent her all the documents she required.
NM
Ntombi M's updateReviewer Update
06 Sept 2024, 18:13Good evening
I have sent the documents as per Nadia's request,but my account is still the same,blocked and no money.Itbisbthe 7th tomorrow, my rental is due and I have kids to feed.Its been 26 days of struggling.
I have sent the documents as per Nadia's request,but my account is still the same,blocked and no money.Itbisbthe 7th tomorrow, my rental is due and I have kids to feed.Its been 26 days of struggling.
NM
Ntombi M's update06 Sept 2024, 18:13
Reviewer Update
Good evening
I have sent the documents as per Nadia's request,but my account is still the same,blocked and no money.Itbisbthe 7th tomorrow, my rental is due and I have kids to feed.Its been 26 days of struggling.
I have sent the documents as per Nadia's request,but my account is still the same,blocked and no money.Itbisbthe 7th tomorrow, my rental is due and I have kids to feed.Its been 26 days of struggling.
NM
Ntombi M's updateReviewer Update
07 Sept 2024, 10:00Monday I will be locked out of my apartment because i havent paid for 2 months! I'm guessing my kids amd I will go camping at the head office then.Day 27 since the account was locked and money reversed.
Great customer service Standard bank,you know if you guys keep this up,you will have the entire SA banking with you!
Great customer service Standard bank,you know if you guys keep this up,you will have the entire SA banking with you!
NM
Ntombi M's update07 Sept 2024, 10:00
Reviewer Update
Monday I will be locked out of my apartment because i havent paid for 2 months! I'm guessing my kids amd I will go camping at the head office then.Day 27 since the account was locked and money reversed.
Great customer service Standard bank,you know if you guys keep this up,you will have the entire SA banking with you!
Great customer service Standard bank,you know if you guys keep this up,you will have the entire SA banking with you!
NM
Ntombi M's updateReviewer Update
07 Sept 2024, 11:26Good day
Will this issue be resolved by Monday,im worried about being locked out?
Will this issue be resolved by Monday,im worried about being locked out?
NM
Ntombi M's update07 Sept 2024, 11:26
Reviewer Update
Good day
Will this issue be resolved by Monday,im worried about being locked out?
Will this issue be resolved by Monday,im worried about being locked out?
NM
Ntombi M's updateReviewer Update
07 Sept 2024, 12:38Thank you.This will help so I can know what plan I need to make during the course of the weekend.
NM
Ntombi M's update07 Sept 2024, 12:38
Reviewer Update
Thank you.This will help so I can know what plan I need to make during the course of the weekend.
NM
Ntombi M's updateReviewer Update
07 Sept 2024, 13:39Hi
Will the e-mail come today? I'm really not in a good space,I can barely think.
Will the e-mail come today? I'm really not in a good space,I can barely think.
NM
Ntombi M's update07 Sept 2024, 13:39
Reviewer Update
Hi
Will the e-mail come today? I'm really not in a good space,I can barely think.
Will the e-mail come today? I'm really not in a good space,I can barely think.
NM
Ntombi M's updateReviewer Update
09 Sept 2024, 06:46Morning.
I have no electricity,its been switched off due to non payment.At 12 they will be locking the flat. I dont know how else to beg.Its been 29 days.Couls we PLEASE have speedy splution.
I have no electricity,its been switched off due to non payment.At 12 they will be locking the flat. I dont know how else to beg.Its been 29 days.Couls we PLEASE have speedy splution.
NM
Ntombi M's update09 Sept 2024, 06:46
Reviewer Update
Morning.
I have no electricity,its been switched off due to non payment.At 12 they will be locking the flat. I dont know how else to beg.Its been 29 days.Couls we PLEASE have speedy splution.
I have no electricity,its been switched off due to non payment.At 12 they will be locking the flat. I dont know how else to beg.Its been 29 days.Couls we PLEASE have speedy splution.
NM
Ntombi M's updateReviewer Update
09 Sept 2024, 09:32Thank you but I am still waiting and time is running out.
NM
Ntombi M's update09 Sept 2024, 09:32
Reviewer Update
Thank you but I am still waiting and time is running out.
NM
Ntombi M's updateReviewer Update
09 Sept 2024, 10:32Thisis clearly not an emergency or priority to you.Please open up my account snd bring back the money as I need to use it.Nadia said she'll call.
Dont bank with standard bank,they treat theur customers like sh*t. Ive been frustrated for 2o days!!And now Im about to be homelsee too.
Dont bank with standard bank,they treat theur customers like sh*t. Ive been frustrated for 2o days!!And now Im about to be homelsee too.
NM
Ntombi M's update09 Sept 2024, 10:32
Reviewer Update
Thisis clearly not an emergency or priority to you.Please open up my account snd bring back the money as I need to use it.Nadia said she'll call.
Dont bank with standard bank,they treat theur customers like sh*t. Ive been frustrated for 2o days!!And now Im about to be homelsee too.
Dont bank with standard bank,they treat theur customers like sh*t. Ive been frustrated for 2o days!!And now Im about to be homelsee too.
Standard Bank's replyOfficial
10 Sept 2024, 10:56Dear Ntombi
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2024, 10:56
Official
Dear Ntombi
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our team and we will be in touch.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***