NM
Ntombi M

1 reviews | Active since Aug 2024

02 Sept 2024, 08:42

Standard bank complaint

My account has been blocked for 22 days now, money was reversed, no explanation why?No verdict, just excuses and apologies.Wow!

0
Replies (15)
NM
Ntombi M's update02 Sept 2024, 09:06
Reviewer Update
Thank you.I hope there will be resolution.
Standard Bank
Standard Bank's reply02 Sept 2024, 09:13
Official
Hi Ntombi

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
NM
Ntombi M's update02 Sept 2024, 12:21
Reviewer Update
No feedback,no email no call.Account blocked and just accumulating charges.Im guessing won't be paying rental this month either
NM
Ntombi M's update02 Sept 2024, 13:55
Reviewer Update
Standard Bank may I PLEEEEEEEEAAASEEEE have my account unblocked and my money,I can't do anything,My kids are literally starving.I will be homeless,this is my second month not paying.Its day 22 now but last week I got an email saying it's been successfully resolved No money no activity on my account.Please resolve it so I can bank elsewhere.


NM
Ntombi M's update02 Sept 2024, 14:57
Reviewer Update
The matter has been receiving your attention for 22 days now.I just received an email saying it has been successfully resolved What does that mean? My account is still not functioning, the money is not in my account.What exactly has been resolved Standard Bank?
NM
Ntombi M's update02 Sept 2024, 15:23
Reviewer Update
22 days!!!!! How am I supposed to survive?Or that isn't your problem? This is ridiculous!
NM
Ntombi M's update02 Sept 2024, 15:27
Reviewer Update
Lies after lies,"your issue has been successfully resolved"giving me nothing but false hope, your issue is receiving attention,day 22 and it still is, your issue has been escalated to relevant department!!Yhu niyadika
NM
Ntombi M's update02 Sept 2024, 15:55
Reviewer Update
Quick to block, extremely slow to unblock
Standard Bank
Standard Bank's reply02 Sept 2024, 16:05
Official
Dear Ntombi 

Our team is working on this matter and we will be in touch with further feedback.

Please be on the look out for further feedback.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 


NM
Ntombi M's update02 Sept 2024, 16:10
Reviewer Update
Your team an I will do this every hour,every day until you give me something tangible or unblock my account.I have all the time.22 days and you have nothingto say either than "look out for further feedback"
Standard Bank
Standard Bank's reply02 Sept 2024, 16:13
Official
Our team is working hard on this matter. We will be in touch. 
NM
Ntombi M's update02 Sept 2024, 16:16
Reviewer Update
I will be in touch as well, you are tired of me, I'm also tired of standard bank,the sooner the better.
Standard Bank
Standard Bank's reply02 Sept 2024, 17:21
Official
Dear Ntombi

Our team will definitely be in touch with further feedback.

Please be on the look out for further communications.

 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 



NM
Ntombi M's update02 Sept 2024, 17:33
Reviewer Update
That is not what I want to hear after being blocked for 22 days,I'm sure you wouldn't either.I've been waiting for feedback.Id like the money that was reversed without anything being said to me,back in my account and unblocked.Haibo how long should I wait? a year?
Standard Bank
Standard Bank's reply04 Sept 2024, 09:33
Official
Hi Ntombi

Please note that we tried to contact you now , but the phone is on voicemail. Please let us know when can we contact you.

Kindest regards, 
Standard Bank Hello Peter Team 
***