Standard Bank Complaint

Have been a Client of Standard Bank for in excess of 40 years. I have access to a Private and Business Banker. For the past two weeks - going into the third week - I have been unable to access one of my accounts on the Businessonline Profile. I have spoken to the Private Banker who has referred it to the Business Banker. I have spoken to the Businessonline Call Centre (who were very accommodating - but unable to help). I have spoken to various other "Senior" personnel at Stirling Centre (East London South Africa). As I type this memo I sit waiting for someone to return my calls. Complaints are not part of my make-up but I am at my wits end.