Standard Bank -Complain- Missing funds

<p>To Whom It May Concern:</p> <p> </p> <p>On the 30/09/2016 My mother who is based in Jane Furse ( Limpopo) had asked my cousin to go to the bank to do a bank deposit on her behalf.</p> <p>My cousin decided to do a ATM transfer instead of going inside the bank as the que was long inside the bank.</p> <p> </p> <p>The bank deposit was made to Heineken as my mother was making order payment she has placed, as she owns a liquor store.</p> <p> </p> <p>He made the atm deposit and deposited the money an amount of R5900, after the deposit he never got a confirmation that the payment was made.</p> <p>He quickly when inside the bank to report the incident, the teller confirmed the payment that the deposit was made even though it’s not showing in the Heineken account.</p> <p>They assured him that they will attend to the query and they gave him the following ref no ********** 028, and that he must come back another time. How ridiculous is that for a service</p> <p>Since than my mother and my cousin have been visiting the bank to see if the error has been rectified which it still has not. It’s over a month and a half now that my mother is visiting the bank with no luck.</p> <p> </p> <p>She is wasting a lot of time and money on this matter not to mention the stress , she is 65 and cannot handle this stress. Can this matter please be rectified as soon as possible I am in Johannesburg and have to assist her from this side as she doesn’t know what to do anymore. She is stressing and her sugar levels are going up as she thinks she is going to lose this money.</p> <p> </p> <p>The rest of the details are below:</p> <p> </p> <p>The account holder for the payment : Heineken</p> <p>Account Number: ********** 81</p> <p>Ref No on deposit slip- ********** </p> <p>Date of incident: 2016/09/30</p> <p>Branch of Incident: Standard Bank Jane Furse Branch</p> <p>Amount : R5900</p> <p> </p> <p>Ref for the query given by STD Bank ********** 02</p>