Standard Bank complain

Good day,

Am a disappoint potential Client.

I visited Woodlands Standard yesterday 13 November 2024 with the intention of opening up a personal and business bank account. Upon my visit at the mentioned branch while on the queue, I was press and needed to urinate as I have kidney problems and I can’t hold up to my urine. I requested for a site toilet as the branch already closed their doors.

As I stated my medical problem i thought customer service will be put 1st and I will be offered a toilet or they will let me out and in again as I was already on the queue.

After no one could have answer to my request instead they all rush to knock off. I had my partner and my brother with, my partner has been your customer for more than 10years.

I was then told to go use the toilet in the mall by their security of 24/7 on-site , when I came back the bank I was not allowed to come in. My partner then told me that when I left one of the employees told the security guard not to open for me when I come back! And yes they never open for me.

What tastes me is that when I was arguing to come in and get my service I was refused entry but there is a lady they let in ( you can check the cameras for confirmation).

I have seen lot of white preference the branch for so many time.

Mu question is am I too black to be given a good service? Or do I look so poor to get proper service?

I am really not impressed by the manor which customer service has been practiced especially for black people at that branch.

I also asked for a manager and I was told that there is none.

Mam question myself, is Standard Bank a bank that I should trust to invest in or use any of the services.

I am really hurt and disappointed!