STANDARD BANK COMMUNITY

I have been living abroad for 2 years now with my spouse and during this time my Vodacom number was transferred to another person (some lack of use number policy by Vodacom). This was a huge problem for me w.r.t banking. I could not access my OTP to do bank transfers and then with the Implementation of DigiMe I could not change my OTP address because I could not confirm my identity. Because of the inability to move funds around my account was subsequently locked.

I tried calling ***like the application said, even after paying a hefty price for the international call I still could not get the matter resolved. I tried emailing - to no avail. Eventually I just gave up.

Running into a financial emergency this month, I googled Standard Bank cutomer care for international residents. I spoke to a consultant and still no resolution.

Checking forums I came across the STANDARD BANK COMMUNITY FORUM and I emailed them at ***. I was fortunate enough to speak to THABISILE who even tho it was the Easter weekend, left no stone unturned to help me! After a year of not being able to 'please visit your branch' I was assisted in just a fraction of a working day! I am ever so grateful for the assistance! I really was at my wits end. The Social Media department of Standard Bank came through for me! Thabisile these 5 stars are for YOU!!!