JS
Jacqueline S
1 reviews | Active since May 2013
20 Jan 2020, 14:11
STandard bank collecting interest on paid off loan
I have repaid my term loan in Full and standard bank is still collecting interest on this account after i settled the whole amount. I'm upset about this as i paid more than 21 000 into the account, and now i'm owing again on it after they took interest twice in one month?>????????? and after settlement. Please explain this?
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Replies (3)
Standard Bank's replyOfficial
24 Jan 2020, 11:30Hello Jacqueline
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jan 2020, 11:30
Official
Hello Jacqueline
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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JS
Jacqueline S's updateReviewer Update
03 Feb 2020, 13:282 weeks later and guess what...NOTHING.... and standard bank took some MORE INTEREST ON A PAID OFF ACCOUNT FOR FEBRUARY. all that needs to happen is close the account but apparently that's too much work????????? This is absolutely ridiculous, bad bad service
JS
Jacqueline S's update03 Feb 2020, 13:28
Reviewer Update
2 weeks later and guess what...NOTHING.... and standard bank took some MORE INTEREST ON A PAID OFF ACCOUNT FOR FEBRUARY. all that needs to happen is close the account but apparently that's too much work????????? This is absolutely ridiculous, bad bad service
Standard Bank's replyOfficial
06 Feb 2020, 10:33Dear Jacqueline Smith
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Feb 2020, 10:33
Official
Dear Jacqueline Smith
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***