JJ
Joshua J

1 reviews | Active since Dec 2025

13 Dec 2025, 13:51

Standard Bank closes my account with my money still in it.

Good day.

I am writing this review as Standard bank has closed my account without notification even though i still have funds left in the account. I called in and they promised to call back 3 days later with feedback, which they did not . I then went into standard bank vangate mall seeking assistance on the 6th of December. They put me on a call to have this sorted. Standard bank vangate then email the branch where I opened the account and I was told they would call and that if they couldn't get a hold of me they would send an email in the next 3 days. Till today nothing. This is so unfair how they would treat their clients. Just to close my account with money in it. All I want is to have this issue sorted out immediately. They do not have the right to close my account while I have money on it.

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Replies (5)
Standard Bank
Standard Bank's reply13 Dec 2025, 15:23
Official
Dear Joshua 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Jan 2026, 10:18
Official
Dear Joshua 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
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JJ
Joshua J's update04 Jan 2026, 10:39
Reviewer Update
The number you guys sent is not working.
I typed it in as *** and still nothing please reply as soon as possible I had 2000 rand in that account that you guys closed please don't leave this case as is as that is my money and refuse to just allow you guys to take money like this
Please answer immediately
Standard Bank
Standard Bank's reply04 Jan 2026, 11:40
Official
Dear Joshua

Thank you for taking our call.

Please  note that we will follow up with our team regarding your case and we will be in touch with further feedback.

Have a blessed day further.

 Kindest regards
Standard Bank Social Media Team
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Standard Bank
Standard Bank's reply12 Jan 2026, 14:46
Official
We will certainly do so Joshua.