Standard Bank Client Service

<p>I had a Credit Card with Standard Bank for a few years. I was struggling to maintain the account because as soon as I make a payment, I used it again. I went to your branch at Randridge Mall Randpark Ridge on the 30st of June 2016. Requesting a personal loan to pay off the debt from the Credit Card. I also closed the Credit card. There was an insurance policy on the credit card that I asked to be moved over to the Personal Loan.</p> <p>On the 2nd of December 2016 I receive a sms from Brooks& Luyt Inc that I have been handed over to them for collections on my Credit Card.</p> <p>I went to Standard Bank Randridge Mall. The lady could not help met with answers. She was phoning the card division and was holding for more than 10 minutes. I then told her that I will try and phone them from the office. I have tried many times and was holding for more than 10 minutes every time.</p> <p>I then decided to write a email to the email address on the Standard Bank website. I have then been refered to the Legal Card division. I received a email saying this email was not available to customers anymore and I was refered back to a phone number that I have to call. And again the holding forever started. I have been handed over this means my credit name is affected. Not COOL as I am in the process of buying a house. I have already spoken to the Banking Mbudsman and is sending my complaint to them to. This is the worst service that I have received from any bank.</p> <p> </p>