JM
Jacque M

1 reviews | Active since Nov 2019

09 Jul 2025, 13:37

Standard bank client failure

28may 2025 my account was frozen due to a writ execution garnish order.nobody phoned me to explain.i called the bank to enquire what's going on.then I was informed and copy of writ execution was sent to my email.the adress is 50 Khudough STREET Johannesburg (allegedly my adress),which does not exist in SA,only in USA , CANADA. Secondly the court date is 20213 that's 19000 years from now,the name of my T/A company has errors.i have emailed my banker who sais she was sick and can't get hold of me ?.I have phoned other bankers in std bank and false promises of escalation were given.no further emails for nearly a month.all my money in the account was taken and transfered to a unknown account.im the banks client.neither was the judgement on ITC as I was waiting for the summons as I had cancelled the financial agreement with car financer in the first month on a new car that's was in dealership for seven and a half month out of 9 months that I was paying for a brand new vehicle.i also requested that my loan from standard bank be transfered to my other bank account for debit order and still nothing!!!.also nobody from legal department has bothered to call me !!.if I issued a summons to the bank and date was 20213 century the bank would not accept that now why was it done to me with so many errors on it ?!.

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Replies (1)
Standard Bank
Standard Bank's reply09 Jul 2025, 14:15
Official
Dear Jacque, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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