Standard Bank Clearwater killing my business

I went in to Standard Bank to have my EAP limit increased on the 29th July 2015. After a good hour in the queue,already disgruntled with the other people there,I was told the amount needed to be verified. Fair enough, I waited another 45 minutes at the counter waiting when a consultant by the name of Lesego Lenkwe came and told me he could not verify as my client had already knocked off at 4:30. He promised it would be done first thing in the morning as I explained that I had to deliver goods to my client and suppliers would not release until I had made payment to them. The 30th July, I log on at 10:00am and the increase had not been made. Drove all the way to the bank, saw my banker,Carmen, who could not help and reffered me to Zunaid who seemingly was supposed to be working on my matter. Zunaid disappeared into the back office for a lenghty amount of time as well. I have been here at the bank since 12:40 and I'm close to spending another good 2 hours with no result,feedback or clear indication of having my matter resolved. I'm very disappointed with Standard Bank, you made me look bad with a paying client as I'm stuck here,unable to deliver their goods. 2 days spent here for EAP