HH
Hendri H
1 reviews | Active since Sept 2021
20 Nov 2025, 13:07
Standard Bank Clearwater Card Collections
Extremely disappointing service at Standard Bank Clearwater. It should not take longer than 30 minutes just to collect three business cards, yet that’s exactly what happened. Several staff members were standing around and hovering while customers had to sit and wait with no sense of urgency.
While waiting, I took an important business call, only to be corrected by security that no calls are allowed inside the bank — even though the real issue was the unnecessary delay. Overall, the experience felt inefficient and poorly managed.
Not what you’d expect from a major bank. We have really good business bankers but this level of service makes you feel that it might be time to make a move.
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Replies (2)
Standard Bank's replyOfficial
20 Nov 2025, 13:10Good day Hendri,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Nov 2025, 13:10
Official
Good day Hendri,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
HH
Hendri H's updateReviewer Update
20 Nov 2025, 13:27Good day,
Thanks for the copy-and-paste response — the exact same one you’ve given everyone else for years while the branch’s service continues to circle the drain. With a 1.9 Google rating, it’s pretty clear this isn’t a “regrettable one-off experience.” It’s a pattern, and nothing ever changes.
Customers have been complaining about this branch for years, and yet somehow the same issues keep happening: staff standing around, zero urgency, people waiting forever for the simplest things, and then getting policed by security for taking a business call, I understand there are rules, really I do but its ridiculous when a business issue comes up because I'm not at the my business because I'm waiting for service.
So forgive me if I’m not comforted by the “we try very hard” line. If effort was actually being app****, the experience wouldn’t feel like a masterclass in inefficiency every time someone walks through the door.
If your team actually contacts me and actually fixes something, great. But based on the history of this branch, I’m not holding my breath.
HH
Hendri H's update20 Nov 2025, 13:27
Reviewer Update
Good day,
Thanks for the copy-and-paste response — the exact same one you’ve given everyone else for years while the branch’s service continues to circle the drain. With a 1.9 Google rating, it’s pretty clear this isn’t a “regrettable one-off experience.” It’s a pattern, and nothing ever changes.
Customers have been complaining about this branch for years, and yet somehow the same issues keep happening: staff standing around, zero urgency, people waiting forever for the simplest things, and then getting policed by security for taking a business call, I understand there are rules, really I do but its ridiculous when a business issue comes up because I'm not at the my business because I'm waiting for service.
So forgive me if I’m not comforted by the “we try very hard” line. If effort was actually being app****, the experience wouldn’t feel like a masterclass in inefficiency every time someone walks through the door.
If your team actually contacts me and actually fixes something, great. But based on the history of this branch, I’m not holding my breath.