Standard Bank - Clearly has no standards

Good Day,<br> <br> I went to Clearwater mall on Wednesday 25/02/2015 to have some debits reversed, the consultant that assisted me said the money would be back into my account today, however when I sent a secured message the consultants from Sandton, one by the name of Goitsemang Ramutla , said it wasn't done, she was also rude and hung the fone up . saying its not their fault that the reversal was not done, this is really unacceptable, please I want my money back today