Standard Bank clearly does not care about client service.

Item: Standard Bank
Rating: 1
Author: Tertius E

After sending an e-mail with a query on 15 August. Received notice that they would contact me within 48 hours. Sent another e-mail query on 2 September. Received the same automated response with a promise of service within 48 hours.

To this day I have received no response from an actual human. No further inquiry and zero service.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

19 Sept 2022, 12:29

Dear Tertius Erasmus

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply19 Sept 2022, 12:29

Official

Tertius E's updateReviewer Update

13 Oct 2022, 10:22

It is unfortunate to comment on this again. I have received calls that the matter is escalated. That is where communications stopped. This problem has not received attention and is not resolved.

Tertius E's update13 Oct 2022, 10:22

Reviewer Update

It is unfortunate to comment on this again. I have received calls that the matter is escalated. That is where communications stopped. This problem has not received attention and is not resolved.

Standard Bank's replyOfficial

13 Oct 2022, 10:31

Good Morning Tertius

We are so sorry to hear this.

We will request our team to have an urgent look into this matter.

We will be in touch with further feedback.

Kindest regards Standard Bank Hello Peter Team ***

Standard Bank's reply13 Oct 2022, 10:31

Official