Standard Bank Claims poor service

My car was written off on 23 August 2020. My insurance company followed all the right procedures as per Standard Bank's request. The full settlement was paid 16 September 2020 and as per procedures my account should have been closed 2 to 3 days later, this never happened, as the funds were not allocated to my account. I have been trying to call Standard Bank Claims department to try and find out what happened to the funds and why it is not allocated. It seems that with WFH they just don't pick up the phones or they just drop calls. It is a mont later and still nothing has been done. In the mean time Standard Bank wants me to pay installments on a car I don't have and funds they feel they just don't want to allocate. This is really not acceptable. My question to you as bank: IF RECEIVED CLIENT SERVICE LIKE THIS WOULD YOU BE HAPPY??? Please don't give me the standard boring comment, rather sort the problem!