JM
JJ M
1 reviews | Active since Jul 2011
28 Feb 2023, 08:33
Standard bank claims I haven't paid anything on my RCP revolving loan. Charges interested on arrears and listed me at credit bureau
I see on my credit bureau report you listed me as being in arrears. How can this be? I paid my RCP revolving loan every month.
Even on your app it shows that I still owe the full amount and that the paid off amount is R0.
How can this be?
What is going in here?
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
28 Feb 2023, 08:47Dear JJ Myburgh
Thank you for alerting us to this. We have escalated the matter to the insurance team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the insurance team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Feb 2023, 08:47
Official
Dear JJ Myburgh
Thank you for alerting us to this. We have escalated the matter to the insurance team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the insurance team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
JM
JJ M's updateReviewer Update
28 Feb 2023, 08:55It is not insurance it is my revolving credit loan. After 3 months I paid all my payments and now it is said I'm in areas and have paid off nothing
JM
JJ M's update28 Feb 2023, 08:55
Reviewer Update
It is not insurance it is my revolving credit loan. After 3 months I paid all my payments and now it is said I'm in areas and have paid off nothing
Standard Bank's replyOfficial
28 Feb 2023, 08:59Hello Mr. Myburgh
We have assigned this to one of our consultants whom will contact you shortly to look into this matter.
Kindest regards,
We have assigned this to one of our consultants whom will contact you shortly to look into this matter.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Feb 2023, 08:59
Official
Hello Mr. Myburgh
We have assigned this to one of our consultants whom will contact you shortly to look into this matter.
Kindest regards,
We have assigned this to one of our consultants whom will contact you shortly to look into this matter.
Kindest regards,
Standard Bank Hello Peter Team
JM
JJ M's updateReviewer Update
28 Feb 2023, 15:53No feedback yet.
JM
JJ M's update28 Feb 2023, 15:53
Reviewer Update
No feedback yet.
Standard Bank's replyOfficial
28 Feb 2023, 16:16Dear JJ
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Feb 2023, 16:16
Official
Dear JJ
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JM
JJ M's updateReviewer Update
01 Mar 2023, 09:54Hello. Nothing yet. I see there was a missed call from +***2. I don't know if this is your number, but I would prefer written communication amd explanation with email. This is much better than the unreliable phone calls which is difficult to hear the person and to understand what they say.
If in writing also I have what the person said for further reference.
I also noticed now that since January there is a deduction for "interested on overdraft", not once but three times on the same time (in December there were one). These 3 deductions for interest on overdraft is also 3 different amounts.
I also want to understand why this is happening.
Buty worst concern at the moment is thaton my credit report it shows my account is in arrears which it cannot be since payments were made every month since the beginning of this revolving credit loan.
Something is very wrong here.
If in writing also I have what the person said for further reference.
I also noticed now that since January there is a deduction for "interested on overdraft", not once but three times on the same time (in December there were one). These 3 deductions for interest on overdraft is also 3 different amounts.
I also want to understand why this is happening.
Buty worst concern at the moment is thaton my credit report it shows my account is in arrears which it cannot be since payments were made every month since the beginning of this revolving credit loan.
Something is very wrong here.
JM
JJ M's update01 Mar 2023, 09:54
Reviewer Update
Hello. Nothing yet. I see there was a missed call from +***2. I don't know if this is your number, but I would prefer written communication amd explanation with email. This is much better than the unreliable phone calls which is difficult to hear the person and to understand what they say.
If in writing also I have what the person said for further reference.
I also noticed now that since January there is a deduction for "interested on overdraft", not once but three times on the same time (in December there were one). These 3 deductions for interest on overdraft is also 3 different amounts.
I also want to understand why this is happening.
Buty worst concern at the moment is thaton my credit report it shows my account is in arrears which it cannot be since payments were made every month since the beginning of this revolving credit loan.
Something is very wrong here.
If in writing also I have what the person said for further reference.
I also noticed now that since January there is a deduction for "interested on overdraft", not once but three times on the same time (in December there were one). These 3 deductions for interest on overdraft is also 3 different amounts.
I also want to understand why this is happening.
Buty worst concern at the moment is thaton my credit report it shows my account is in arrears which it cannot be since payments were made every month since the beginning of this revolving credit loan.
Something is very wrong here.
Standard Bank's replyOfficial
01 Mar 2023, 10:32Hello Mr. Myburgh
Thank you for responding to us. Our team did contact you. Please let us know when we can reach out to you.
Before our consultants can provide feedback on the outcome of your complaint, we will need to conduct authentication.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
Thank you for responding to us. Our team did contact you. Please let us know when we can reach out to you.
Before our consultants can provide feedback on the outcome of your complaint, we will need to conduct authentication.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply01 Mar 2023, 10:32
Official
Hello Mr. Myburgh
Thank you for responding to us. Our team did contact you. Please let us know when we can reach out to you.
Before our consultants can provide feedback on the outcome of your complaint, we will need to conduct authentication.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
Thank you for responding to us. Our team did contact you. Please let us know when we can reach out to you.
Before our consultants can provide feedback on the outcome of your complaint, we will need to conduct authentication.
We eagerly await your response.
Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
02 Mar 2023, 08:33Good day Mr. Myburgh
Thank you for taking our call. We are happy that we where able to provide clarity on this matter,
Our team will await your response on email.
We appreciate your continuous support.
Kindest regards,
Thank you for taking our call. We are happy that we where able to provide clarity on this matter,
Our team will await your response on email.
We appreciate your continuous support.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Mar 2023, 08:33
Official
Good day Mr. Myburgh
Thank you for taking our call. We are happy that we where able to provide clarity on this matter,
Our team will await your response on email.
We appreciate your continuous support.
Kindest regards,
Thank you for taking our call. We are happy that we where able to provide clarity on this matter,
Our team will await your response on email.
We appreciate your continuous support.
Kindest regards,
Standard Bank Hello Peter Team