Standard Bank (CIRCUS) of South Africa

It is not out of the normal for service providers in South Africa to provide poor to no-service at all. So, even this review might just fall on deaf ears and blind eyes, nevertheless I feel I should voice out my frustrations with Standard Circus! It all starts with me attempting to get a home-loan, an application was sent through to them for consideration. This was mid-August, and I had no reply coming from Standard bank since then, in fact I have had to be the one chasing them around teaching them how to do their job and at least have the decency to provide me with feedback on my application. However, since August they have not said anything, and on Friday the 1st of September I called in and spoke to one of their consultants who told me that my application was suspended because Standard Bank called my employer on the 21st of August and couldn’t get a hold of HR and therefore concluded that they couldn’t confirm my employment. That is they called on ONE day and couldn’t get a response and stopped right there, no feedback to me NOTHING!!! So when they told me that they could not confirm my employment, I then went to my HR requested that they furnish me with a letter that confirms that I am employment and fulltime, and I sent the letter to them on the very same day. On Monday afternoon the 5th of September I called in to check the status of my application and I was told that credit had requested an assessment of the property in question and that they would have an outcome for my application on Wednesday and latest Thursday. I accepted that. On Thursday morning I sent an email to Darius McKay – a man who has since been ignoring my communication – to no response, like he has been doing all along! I then decided to call the call centre that gave me a whole lot of stories from my application being a duplicate to a whole lot of nonsensical explanation, but the end result was that I should call on Thursday afternoon to check again on my application, and then when I call I go to a different lady who then tells me that my application had been suspended all along that a request for it to be reinstated was only sent on Thursday 07/09/2017 morning, and when I tried to explain to her what happened she told me outright that she doesn’t know what to advise me – like really if my only point of contact tells me that she doesn’t know what to advise me, then what should I do?-. All in all Standard Bank/Circus has made a circus ****** out of me, making me jump through hoops for my application only for them to turn around and take me right to the start. I am completely disappointed with the lack of service I received and irritated that Standard Bank/Circus did not have the decency to call me back and tell me that they do not want my business instead of taking me from pillar to post!!!!