Standard bank cheque account and Ucount still not closed

On the 15th of account I sent an e-mail to Standard bank uccount division informing them that I will not be using this anymore. They simply refused to close the account, and billed the account that standard bank was supposed to close earlier in the month, and they also billed me twice R132 for honoring fees, and refunded only one! I am informing standard bank to close the account and Uccount not to bill, as no money will be deposited to pay this account. This is the last time I will complain about the pathetic service of a bank named Standard bank.