ET
Elelwani T

1 reviews | Active since Feb 2014

09 Jul 2018, 11:07

Standard bank cheque account

I had an account (cheque ) with standard bank then I decided to move n use another bank without closing my check account with standard bank (I wasn't aware that I had to Close it) on the 29-06-18 I received a msg from their lawyers telling me to pay my areas with standard bank on the 30-06-18 then I called them, I wanted to understand which areas cos the message was like a shock to me

Then my worry is why did they sent me to their lawyers without letting me know cos I never received any messages, emails or a calls from them n why did they wait for so long cos as it for now they are telling me that I'm owing R2900

I think on that they violeted my rights as a customer

Help me out please

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Replies (1)
Standard Bank
Standard Bank's reply09 Jul 2018, 13:02
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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