Standard Bank Chatsworth- Told to close my account by a staff

Twice this week (02/11/2021 and 03/11/2021) I visited the Chatsworth Branch to fetch a bank card for an account that I had just opened. I stood in the queue to enter the bank for about 45mins. when I entered the first day I waited 10mins in the queue and then left because I had to go back to work. Today I waited 35mins in the queue just to enter the branch ,I saw the inside and decided to leave. The queues were not the issue the issue was when I decided to leave the branch I was approached by the staff member that was on the banking hall and I told him that I was not going to stand in the queue and was thinking off closing this account that I had just opened, His reply to me was (GO AHEADED CLOSE IT). I have my bond account for the last 17 years with standard Bank and after speaking to this staff member I am wondering what is the banks attitude when it comes to customer retention.

I will be closing this account and Hope that Standard Banks attitude changes to customer retentions.