Standard bank Chatsworth standards

I visited Standard bank Chatsworth today after being inundated by messages since 2017 when I last used the account. I was never asked to close the account or informed of any balances but I've been informed that the account is still active. Why?????? After 5 years. I know I had a savings that I was declined access to after becoming unemployed but nothing else.

I think that this is why I cannot get a bank account to apply for. Y unemployment for the last 5 years.

I'm now sitting at Standard bank Chatsworth for a couple of hours now and no joy.

There are about 12 cubicles for consultants and only 3 working, all the others are vacant.

Please let me know what I can or must do to sort this out.

Please help me.