Standard Bank Chatsworth messes up yet again

I have repeatedly had bad experiences with consultants at Chatsworth Standard Bank. I should in fact be a platinum account holder but instead still sitting with a standard access account due to standard bank repeatedly messing up my applications. I have not returned to the bank in a long time because of this and therefore did not collect my credit card which was due for collection last year December. However I was repeatedly being charged for it every month - how do you get charged for a credit card not in your possession? I would like all that money returned to me. So let me get back to the latest fiasco. On 25 Sep 15 I went to the branch for the first time this year. I needed the credit for a trip which I explained to Kessie the consultant and she assured me it will take 2 weeks. Today I called the reinstating division who explained that the application was not complete due to an error on my salary slip which was the consultants fault and therefore the application cannot be processed. Therefore I will not get the card in time for my trip. The branch never contacted me regarding this. I am seriously fed up with the *********** staff.. I will be moving over to FNB after this