Standard Bank charging me for their incompentance

<p>On 6 June I made a payment on the e-Siyakhokha system (Ekurhuleni Municipality) with my Master debit card. I realized that the amount paid was wrong and took responsibility. I immediately phoned Standard bank was just passed the buck to e-Siyakhokha, and upon phoning e-Siyakhokha, they did the same. *Note: Calls made on 6 June 8:50 (Zital) and 09:08 (Nonthlantla) to Standard bank ***) and e-Siyakhokha respectively. </p> <p>Today I saw that I was indeed charged with an unpaid item as everybody refused to take responsibility and assist me with this matter at hand.</p> <p>After phoning Standard bank this morning I was informed that the call center cannot reverse bank charges that I must go to the branch. This will cause me to take time of work, explain this situation AGAIN to somebody to MAYBE reverse the money – in what – a month’s time? - and then I am not even mentioning the fact on how bad an unpaid debit order is for my credit record! </p> <p>Explaining to me the processes and different departments in Standard bank have absolutely no effect on me - I apparently have an Elite account but are treated like an idiot, as from an external perspective, I see Standard Bank, not Complaints Department, branches, call centers, as different entities. </p> <p>As this is a matter of principle now - I will end up at the ombudsman for this R115.00 as Standard bank is quick to deduct money from you - but try now to get that money back - it will most probably take a month to get this reversed. </p> <p>After two months of switching to Standard bank - I seriously doubt if this was the correct choice, more the worst choice I have ever made, switching from FNB Private clients!</p>