AB
Alastair B
1 reviews | Active since Feb 2015
17 Nov 2021, 11:10
Standard Bank charging me for insurance on car when I already have it.
Already have insurance on my vehicle but decided to add a charge of R732 on top of what I am paying monthly. THIS IS NOT ACCEPTABLE and i can see from other hello peter posts that this is not the first time you have done this to clients. I got insurance when I bought the car and have kept it ever since.... please its not rocket science.
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Alastair B's updateReviewer Update
17 Nov 2021, 12:17On top of this a debit order was stopped on my Revolving Loan - i was then summarily told i owe 5000+ and had to pay EVEN THOUGH the mistake sat with Standard Bank who had a technical error and never took the normal debited amount out of my account for 3 MONTHS! are you even serious.... im so over this bank in fact so much so im switching to another bank
AB
Alastair B's update17 Nov 2021, 12:17
Reviewer Update
On top of this a debit order was stopped on my Revolving Loan - i was then summarily told i owe 5000+ and had to pay EVEN THOUGH the mistake sat with Standard Bank who had a technical error and never took the normal debited amount out of my account for 3 MONTHS! are you even serious.... im so over this bank in fact so much so im switching to another bank
Standard Bank's replyOfficial
18 Nov 2021, 12:10Dear Alastair B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's reply18 Nov 2021, 12:10
Official
Dear Alastair B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
18 Nov 2021, 12:51Dear Alastair B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply18 Nov 2021, 12:51
Official
Dear Alastair B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***