Standard Bank Charging Me for an Account That Was Closed Nearly 2 Years Ago

I closed a market-linked account with Standard Bank approximately 2 years ago and received confirmation at the time that the account had been successfully closed.

To my surprise, I recently logged into my banking app and discovered that the account still appears to be active and has accumulated bank charges of approximately R150. This is extremely frustrating because I followed the correct process to close the account and was under the impression that the matter had been finalised long ago.

I find it unacceptable that charges are being debited on an account that should no longer exist on the system. This raises serious concerns regarding Standard Bank’s account closure processes and record management.

I would like Standard Bank to urgently:

* Investigate why the account was not properly closed; * Reverse all charges linked to this account since the closure request; * Provide written confirmation that the account is now permanently closed; and * Ensure this does not negatively affect my banking profile in any way.

I expect this matter to be resolved urgently, as customers should not have to monitor supposedly closed accounts years later to ensure they were actually closed correctly.