Standard Bank charging for statements they apparently send via mail but we never received.

After not receiving our Standard Bank Garage Card statement as always by mail we phoned requesting same. Supp**** our CC number and e mail address. Nothing came through....... Phoned again and supp**** another e mail address. Guys what it did not come through. Phoned a third time and thought maybe a GMAIL account would do the trick but when the help desk informed us that we have already been charged (2 x R 52 ---- For the statements that did not come through) and that we would now be charged another R 52 Standard Bank started feeling like a gambling machine. Mad if you consider that we were not even told that they would charge us the first time. All I can say is that we are all Moving Forward but this bank is Moving Backwards into the abyss.