CL
Chanelle L
1 reviews | Active since May 2018
22 Nov 2021, 13:24
Standard bank charging for services that they don't deliver
I sent money using the app from my mobile account to my capitec account and was charged R50 for immediate payment but the money didn't even reflect immediately.I paid for no service at all.I am disgusted by this.During the pandemic we are all suffering and you still have time to rob people.It is unacceptable
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Nov 2021, 14:42Dear Chanelle L
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply22 Nov 2021, 14:42
Official
Dear Chanelle L
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
23 Nov 2021, 11:19Dear Chanelle L
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply23 Nov 2021, 11:19
Official
Dear Chanelle L
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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