pP
peter P

1 reviews | Active since Jun 2017

13 Oct 2020, 13:06

STANDARD BANK CHARGING FEES FOR LOCAL AIRBNB BOOKINGS!

I think there's a **** going on here. I have booked Airbnb both locally and internationally many times, and am well aware that when I book and pay for international accommodation, I am liable for a foreign currency fee. I pay in ZAR, the vendor is paid in their home currency and every bank then applies a conversion rate and takes a fee. BUT if it's local accommodation, paid in ZAR and the vendor receives ZAR, then Airbnb maintain there should be NO fee and whenever I have used ABSA or Nedbank, there hasn't been one. NOW I have a new STD credit card and they are charging a fee. Is it possible that EVERY South African who is booking an end-of-year holiday in SA is paying this "imaginary" fee??? I can't believe that. And please don't come back with "a service agent will be in touch" They won't . I called to complain, about 2 weeks ago, and nobody gets back to you!

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Replies (1)
Standard Bank
Standard Bank's reply13 Oct 2020, 16:31
Official
Hello Peter 

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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