Standard bank charging clients for their own incompetence

Item: Standard Bank
Rating: 1
Author: Chanee B

My husband went to standard bank the other day to deposit money in my account at the ATM machines in Clearwater mall. During the transaction, your ATM decided to jam, before the money was in my account.

Then my husband had to go and waste a furhter 30min in the branch to make sure that the money does make to my account at some stage... A person the next day had to then go clear the ATM and get my money and deposit it as YOUR ATM DID NOT WOR****! YOUR ATM DID NOT WOR****! YOUR ATM DID NOT WOR****!

Today i see that i got charged R92.50 deposit fee, when it was YOUR FAULT in the first place.

So glad to be banking at a bank that charges their clients for their own incompetence.

YOUR MACHINES DOESN'T EVER ****ING WOR**** I'm so sick of paying for YOUR USELESSNESS!!!

Sort it out, i want my R92.50 back in my account immediately!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

20 Sept 2019, 11:19

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply20 Sept 2019, 11:19

Official