LR
Lesley R

1 reviews | Active since Sept 2021

12 Sept 2021, 09:09

STANDARD BANK CHARGING A STAGNANT ACCOUNT RIDICULOUS BANK FEES FOR OVER 3 YEARS

I am absolutely disgusted in standard bank.

My FATHER - not even I - opened me a child's account - When I turned 18 I updated it to a STUDENT CARD - this card was a card my parents used to pay us pocket or emergency money - When I graduated I completely forgot about my card - As far as I understand - student cards should be automatically closed if they lie dormant - So naturally I assumed my student account was closed years ago - AS THE CARD HAS LAID DORMANT FOR MORE THAN 3 YEARS - Recently I recieved an email from Standard Bank eith a stetement in arrears for over 3k - I had no debit orders on this account! - 3k of them charging me all sorts of ridiculous fees for the past 3 YEARS - on an account they can clearly see is dormant - What sort of backwards dishonesty is this - just putting charges on the account that has been DORMANT FOR 3 YEARS! Money has not been put in or out of that account for 3 YEARS - I don't even have the card or details anymore - when I asked about the card on a query about a year back because another unhappy client who experienced similar thievery's review was weighing on my mind - I was told by the customer service attendant that dormant accounts are automatically closed if there is no transactions on them for more than a year - SO WHY HAS MY STAGNANT ACCOUNT BEEN LEFT OPEN AND JUST CHARGED WITH NO MERCY FOR THE LAST 3 YEARS - WHY WAS I NEVER CONTACTED OR INFORMED - I cannot afford to pay this amount once off - and it's a catch 22 to try and pay it off because every month standard bank charges a minimum of R200 just to have an account with them - I am fuming - This is not right and complete dishonesty on their part to just milk as much money out of an unsuspecting customer as possible who trusts that they would have better measures in place to prevent doing someone in like this.

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2021, 23:41
Official
 
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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LR
Lesley R's update28 Sept 2021, 19:40
Reviewer Update
Good Day,

Somebody did contact me a week or two ago - they said they would look into it for me and I have not heard anything again, but suddenly I am receiving invoices and nothing has changed.