Standard bank charges you to replace your card after their own ATM swallows it

I went to an ATM to deposit money in Midrand , boulders . I entered the money into the Atm and it came back with an error that I had insufficient notes , I proceeded to cancel and do it again , on my second attempt the bank just swallowed my card and gets stuck on the invalid notes screen. So I call the call centre with my own airtime ,wasted 30 minutes waiting to speak to someone , then the person doesn't care that it's me ,instead he wants to ask me a million security questions . After 3 minutes on the phone he can't even give me a proper case number ,rather he gives me his name and time of call as a date stamp? .This all happens on a Saturday afternoon .I go into the bank Monday morning and now I'm made to pay for a new card when it was not even my fault to begin with. I have been failed my standard bank ,I trust this bank and this is what I get and I don't know why I have to pay ,I never lost my card , I wasn't neglegent .The ATM of standard bank took my card. I think standard bank is doing this deliberately to make people pay for new cards. Also I lost R4000 in that machine and now I need to wait and hope it gets returned to me .