HC
HILTON C
1 reviews | Active since Nov 2011
05 Dec 2021, 15:51
Standard Bank charges for incorrect card usage
I inadvertenly used the incorrect Standard Bank card on 24 November and it was rejected for insufficient funds. I then used the correct card and this was processed. I now see on my statement that I have been charged R8.50 for this error! Considering there was no human intervention in this process, how can the Bank justify the charge? I have been a customer for over 30 years so this means nothing? The amount is trivial, the principle not!
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Standard Bank's replyOfficial
06 Dec 2021, 16:16Dear Hilton C
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply06 Dec 2021, 16:16
Official
Dear Hilton C
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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