Standard Bank charges are like local tuckshops'

Item: Standard Bank
Rating: 1
Author: Nomakhaya S

I don't understand why I pay monthly service fee while paying extra charges every time I buy electricity, airtime and for foreign online purchases. The way electricity rates increased this month I even think this bank charges extra cost, NERSA increases are with effect from July but the units I got this month for R500 are less than last month's.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

15 Jun 2019, 04:51

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply15 Jun 2019, 04:51

Official

Thank you for posting your comment.

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

24 Jun 2019, 11:54

Dear Nomakhaya Skele

Thank you for posting your comments.

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply24 Jun 2019, 11:54

Official

Dear Nomakhaya Skele

Thank you for posting your comments.

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
***