NM
Nolwaz M
1 reviews | Active since Sept 2021
11 Feb 2026, 20:55
Standard Bank – Charged for Replacement Card I Never Received
I am extremely disappointed with the service I received regarding my bank card.
I received SMS notifications from Standard Bank informing me that my card was ready for collection at the branch. When I went to collect it, I was told that the card had already been cancelled. This cancellation was never communicated to me, and I never received the card.
Today, I spoke to an agent named Shantal, who informed me that I would need to pay for a new card. I do not understand why I should be charged for a replacement card when I never received the original one in the first place.
It is unfair to expect a customer to pay for a mistake that was not theirs. I am requesting that Standard Bank urgently investigate this matter and waive the replacement card fee.
I would appreciate prompt assistance and proper resolution.
Nolwazi Magoso
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
12 Feb 2026, 06:56Dear Nolwaz
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2026, 06:56
Official
Dear Nolwaz
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nolwaz M's updateReviewer Update
12 Feb 2026, 08:04Thank you for your response and apology.
I appreciate the acknowledgment of the issue. However, I would like clarity on how this matter will be resolved. I was informed that I need to pay for a replacement card, even though I never received the original card that was later cancelled without my knowledge.
Please confirm whether the replacement card fee will be waived and advise on the next steps to ensure I receive my card without any additional charges.
I look forward to your prompt resolution of this matter.
I appreciate the acknowledgment of the issue. However, I would like clarity on how this matter will be resolved. I was informed that I need to pay for a replacement card, even though I never received the original card that was later cancelled without my knowledge.
Please confirm whether the replacement card fee will be waived and advise on the next steps to ensure I receive my card without any additional charges.
I look forward to your prompt resolution of this matter.
NM
Nolwaz M's update12 Feb 2026, 08:04
Reviewer Update
Thank you for your response and apology.
I appreciate the acknowledgment of the issue. However, I would like clarity on how this matter will be resolved. I was informed that I need to pay for a replacement card, even though I never received the original card that was later cancelled without my knowledge.
Please confirm whether the replacement card fee will be waived and advise on the next steps to ensure I receive my card without any additional charges.
I look forward to your prompt resolution of this matter.
I appreciate the acknowledgment of the issue. However, I would like clarity on how this matter will be resolved. I was informed that I need to pay for a replacement card, even though I never received the original card that was later cancelled without my knowledge.
Please confirm whether the replacement card fee will be waived and advise on the next steps to ensure I receive my card without any additional charges.
I look forward to your prompt resolution of this matter.
NM
Nolwaz M's updateReviewer Update
12 Feb 2026, 10:22Can call in i available now
NM
Nolwaz M's update12 Feb 2026, 10:22
Reviewer Update
Can call in i available now
NM
Nolwaz M's updateReviewer Update
26 Feb 2026, 22:29Thank you for your response regarding my complaint about the card costs.
I note that the amount has been debited from my account. As previously discussed, this charge was disputed, and I am awaiting confirmation that the matter will be resolved and the amount reversed accordingly.
Please urgently advise on the status of this issue, as I would like this matter to be fully resolved.
I note that the amount has been debited from my account. As previously discussed, this charge was disputed, and I am awaiting confirmation that the matter will be resolved and the amount reversed accordingly.
Please urgently advise on the status of this issue, as I would like this matter to be fully resolved.
NM
Nolwaz M's update26 Feb 2026, 22:29
Reviewer Update
Thank you for your response regarding my complaint about the card costs.
I note that the amount has been debited from my account. As previously discussed, this charge was disputed, and I am awaiting confirmation that the matter will be resolved and the amount reversed accordingly.
Please urgently advise on the status of this issue, as I would like this matter to be fully resolved.
I note that the amount has been debited from my account. As previously discussed, this charge was disputed, and I am awaiting confirmation that the matter will be resolved and the amount reversed accordingly.
Please urgently advise on the status of this issue, as I would like this matter to be fully resolved.
NM
Nolwaz M's updateReviewer Update
28 Feb 2026, 07:02I am following up on my previous complaint as I have still not received any communication or feedback regarding this matter.
The last consultant I spoke to advised that I should respond here if I was charged. However, I have not received any call, email, or update from Standard Bank to date.
Kindly provide an urgent update on the status of my complaint and advise on the way forward.
The last consultant I spoke to advised that I should respond here if I was charged. However, I have not received any call, email, or update from Standard Bank to date.
Kindly provide an urgent update on the status of my complaint and advise on the way forward.
NM
Nolwaz M's update28 Feb 2026, 07:02
Reviewer Update
I am following up on my previous complaint as I have still not received any communication or feedback regarding this matter.
The last consultant I spoke to advised that I should respond here if I was charged. However, I have not received any call, email, or update from Standard Bank to date.
Kindly provide an urgent update on the status of my complaint and advise on the way forward.
The last consultant I spoke to advised that I should respond here if I was charged. However, I have not received any call, email, or update from Standard Bank to date.
Kindly provide an urgent update on the status of my complaint and advise on the way forward.
NM
Nolwaz M's updateReviewer Update
14 Mar 2026, 21:39Still waiting no one has assisted me
NM
Nolwaz M's update14 Mar 2026, 21:39
Reviewer Update
Still waiting no one has assisted me